At Fitness Nutrition Store, we stand behind the quality of our premium fitness supplements and apparel. If you’re not completely satisfied with your purchase, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most items within 15 days of receiving your order for a refund or exchange. To be eligible for a return:

  • Items must be unused, unopened, and in their original packaging
  • Apparel must have all tags attached and be in resalable condition
  • You must provide proof of purchase (order number or receipt)

Non-Returnable Items

For health and safety reasons, the following products cannot be returned or exchanged:

  • Opened supplements (including Amino Acids, BCAA, Glutamine Supplements, Mineral Supplements, Multivitamin Supplements)
  • Opened food items (Bars, Drinks & Snacks, Nut Butters, Flavouring Sweeteners)
  • Personalized or custom apparel

How to Initiate a Return or Exchange

Follow these simple steps to process your return or exchange:

  1. Contact our customer service within 15 days of receiving your order at [email protected] with your return/exchange request. Use the template below for faster processing.
  2. Wait for approval – Our team will review your request and send you a Return Merchandise Authorization (RMA) number and instructions within 2 business days.
  3. Package your items – Securely pack the items in their original packaging with the RMA number clearly visible on the outside of the package.
  4. Ship your return – Send the package to our warehouse at:
    Fitness Nutrition Store
    Returns Department
    3664 Flint Street
    Atlanta, US 30303
  5. Wait for processing – Once we receive and inspect your return, we’ll notify you about the approval or rejection of your refund/exchange.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Fitness Nutrition Store Team, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Details of items to return/exchange: – Product Name: – Quantity: – Reason for return/exchange: [For exchanges only] I would like to exchange for: – Product Name: – Size (if applicable): – Color (if applicable): Please let me know the next steps to complete this process. Best regards, [Your Full Name] [Your Contact Information]

Refund Information

Once your return is received and inspected (typically within 3-5 business days of arrival at our warehouse), we will process your refund or exchange.

  • Refund Method: Refunds will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal).
  • Processing Time: Please allow 5-10 business days for the refund to appear in your account after processing.
  • Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless the return is due to our error.

Exchanges

For exchanges of eligible items:

  • We’ll ship your replacement item once we receive your return
  • If the exchange item is of higher value, you’ll need to pay the difference
  • If the exchange item is of lower value, we’ll refund the difference

Damaged or Incorrect Items

If you received a damaged or incorrect item, please contact us immediately at [email protected] with photos of the damaged/incorrect item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

International Returns

For international customers (excluding some Asian and remote regions):

  • You are responsible for return shipping costs and any applicable customs fees
  • We recommend using a trackable shipping service
  • Original shipping fees and any import duties are non-refundable

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 24-48 hours.